BUYER“We already have a process for follow-up.”
YOU“That makes sense. How do you decide what gets a second touch?”
BUYER“Usually the rep checks back once, then the thread goes quiet.”
Three concise response ideas
Clarify
“Which part of the current process works well?”
Probe
“Where does follow-up tend to slow down?”
Advance
“Would it help to map that handoff together?”
You choose the response. Raw audio and the live transcript are not saved after the session.